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Our clients deserve excellent customer support and that is what we strive to deliver with every interaction with our customers. We understand that clients need to be aware of the status of their billing as it has a tremendous impact on their business.
All clients are assigned a dedicated medical biller who takes ownership of their account, and who can answer questions related to their billing. Our clients have multiple ways to communicate with their biller including a direct contact phone number, secure messaging, and email address. If you need to speak to us for any reason, we are available, ready, and eager to assist you. Personalized customer support is available during regular business hours, and you always have access to your patient records, claims and reporting 24/7 through our online based system.
Our unrelenting commitment to customer support and service sets us apart from other billing companies. Our clients want and deserve to know exactly what’s going on with their billing at all times. We strive to provide outstanding customer support and service, and to be responsive to all phone calls, messages, and emails. We understand that outstanding customer service and excellent communication are two of the most important characteristics of a great billing service.